May 1, 2016
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Hodor: Hold the Door (Android Game App)

You can now download our latest Android Game App at Google Playstore. Playstore Link: Hodor: Hold the Door Can you survive for 90 seconds or more? Help […]
January 19, 2016

Customer Service Fundamentals Part 2-7: Practicing Building Rapport While You Shop

January 19, 2016

Customer Service Fundamentals Part 2-6: Starting a Conversation

January 19, 2016

Customer Service Fundamentals Part 2-4: Enhancing Likability Over the Phone

January 19, 2016

Customer Service Fundamentals Part 2-5: Enhancing Likability Via Email

January 19, 2016

Customer Service Fundamentals Part 2-3: Enhancing Likability in Person

January 19, 2016

Customer Service Fundamentals Part 2-2: Identifying Techniques That Build Rapport

January 19, 2016

Customer Service Fundamentals Part 2-1: Connecting Rapport to Outstanding Service

January 19, 2016

Customer Service Fundamentals Part 1-5: Seeing Service Through Your Customers

January 19, 2016

Customer Service Fundamentals Part 1-4: Creating a Customer Service Vision

January 19, 2016

Customer Service Fundamentals Part 1-3: Identifying your Customer

November 3, 2015

Tower-on Podium Building Type

Podium, plural podiums, or podia,  in architecture, any of various elements that form the “foot,” or base, of a structure, such as a raised pedestal or base, […]
October 29, 2015
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Australian Tactile Indicator Standards

Below are the tactile indicator standards for stairs and travelators. For others like directional TGSIs, please download PDF file with the button below.  
October 17, 2015

Floor Ingo Zone

Floor ingo zone is the first 2000mm into the store from the lease line, where the floor is considered a feature area for design. Differentiated floor […]
July 30, 2015

Order of Precedence – Important thing to look out when Estimating

Please note that order of precedence varies from specifications to specifications. Discrepancies are quite common across the wide range of project documents thus we need to follow […]
July 23, 2015

Carpet Types and Installation Methods

Which is the most suitable type of carpet installation for your project? There are three methods of installing broadloom carpet – Double Bond, Direct Stick or Conventional […]
July 1, 2015
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Eccentrically Loaded Column Design Spreadsheet (Reinforced Concrete Design)

June 30, 2015

Concrete Design Mix Analysis Spreadsheet

June 30, 2015
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Reinforced Concrete Footing Design Spreadsheet for Footing with Bending on Both Axes

June 19, 2015
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Reinforced Concrete Beam Design Spreadsheet

June 19, 2015
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Part 7: STAAD Pro 2003 Tutorials on Reinforced Concrete – Understanding the Staad Output File

June 19, 2015
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Part 6: STAAD Pro 2003 Tutorials on Reinforced Concrete – The Staad Post Processing Mode

June 19, 2015
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Part 5: STAAD Pro 2003 Tutorials on Reinforced Concrete – Analysis and Design Tab in STAAD

June 19, 2015
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Part 4: STAAD Pro 2003 Tutorials on Reinforced Concrete – The General Tab

June 19, 2015
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Part 3: STAAD Pro 2003 Tutorials on Reinforced Concrete – Modeling in CAD & Importing to STAAD

June 19, 2015
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Part 2: STAAD Pro 2003 Tutorials on Reinforced Concrete Design – The STAAD Pro 2003 Environment

June 19, 2015
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Part 1: STAAD Pro 2003 Tutorials on Reinforced Concrete – Introduction and Scope of Tutorial

April 23, 2015
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Two Way Reinforced Concrete Slab Design Spreadsheet (Working Stress Design Coefficient Method)

January 15, 2015

Customer Service Fundamentals – Welcome Note

January 15, 2015

Customer Service Fundamentals Part 1-2: Determining the Value of Outstanding

January 15, 2015

Customer Service Fundamentals Part 1-1: Defining Outstanding Customer Service