Q:Which kind of payment do you accept?
A:Your payment with Escrow and aliexpress accepts credit card, Visa, MasterCard, money bookers or Western Union.
Q: When will you ship my order?
A: Generally, we will ship out the items within 24-48 hours since Aliexpress will check and confirm your payment in 24 hours , most orders will be shipped out within 48 hours at most not included holiday.
Q:Can you tell me how long can i get my package if I buy from your store?
A:The shipping time differs according to the kind of shipping ,usually, it will take 5-7 working days by DHL,EMS 7-15 working days
If you choose DHL as shipment please note:
a. To some country, shipping via DHL may need Customers to pay for little Tax, we will try our best to help you avoid paying too much, and you’d better tell us how much we should declare on the package for you as your konwledge of experience, thanks.
b. Since DHL charges very high fee for remote area of some places for some countries, so if you received notice about this: you should pay for additional fee for using DHL shipping because of your address is out of DHL normal service,and need pay for remote area additional fee, about this, we really can not help my friend, if you don’t want to pay for the additonal fee, you can choose other shipment way, we will recommend you to make choice.
Q:I have received your message that you have shipped out the order ,but i can’t find any information about it from website, what shall I do?
A:The renewed speed of information is not very timely sometime ,so please wait for some time patiently,and during this period, we will pay close attention to the package too, any abnormal condition ,i will inform you in time.
Q:The delivery time is drawing to close ,but i haven’t received my package ,what shall I do?
A:Please check your tracking number to learn about the latest information to confirm if it is in normal condition ,and then check your address left us again whether right or not ,if the both is normal ,please contact us ,we will first extend the delivery time ,and then help you track the package .
Q:If the goods’ value is quite high ,but i don’t want to pay so much for the customs ,can you declare lower price?
A:Yes,we can declare lower value in reasonable range, but as you know ,if we declare too low, it will be bad to you ,so please tell us the rough value ,which is helpful to you.
Q:If I have some questions about the items I want to buy ,but you are not online ,how can i get in touch with you?
A:You can leave message or write letter to me,i will give you reply in 12 hours.